COMPLAINTS & LEGAL GUARANTEE

Last updated: August 2026

1. Something Wrong With Your Product?

If your product is damaged, defective or does not correspond to the contract, please contact us.

Customer service: info@robotime.eu

Please include your order number and a short description of the problem. Photographs or video may be helpful when assessing the issue.

2. Your Legal Rights

Products purchased from Robotime.eu are covered by the statutory consumer guarantee and conformity rights applicable in the EU and in your country of residence.

EU rules provide a minimum two-year legal guarantee for consumer goods. Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund. National legislation may provide additional rights.

These rights apply to your purchase from Nixim Europe Limited as the seller. They are separate from any additional commercial warranty that may be offered by a manufacturer.

3. Return of Defective Products

If a product needs to be returned because of a defect or lack of conformity, we will provide return instructions.

Where required by law, the costs associated with returning a defective product will be borne by the Seller.

4. Complaints

We aim to resolve complaints as quickly and fairly as possible.

If we cannot resolve your complaint directly, you retain any rights available under the applicable consumer dispute-resolution procedures in your country.

Nothing in this policy limits your mandatory statutory consumer rights.